Stone Creek Building & Development

Appointment Setter/Lead Coordinator

Location: Remote - Philippines

Schedule: Full-time, working Pacific Time business hours

Turn New Inquiries Into Lasting Relationships

Stone Creek Building & Development helps Oregon families create custom homes and renovations that reflect how they truly live. Its sister company, Shelter Solutions, specializes in ADUs and backyard studios for homeowners seeking greater flexibility, multigenerational living options, or additional income. As a locally owned, third-generation builder, Stone Creek brings honesty, collaboration, and personal attention to every client relationship. 

We are looking for an engaging and dependable Appointment Setter/Lead Coordinator to manage the first stages of Stone Creek's sales process. You will answer incoming inquiries, learn about each prospective client's goals, determine whether the project may be a good fit, and schedule qualified prospects with company leadership.

This is not a high-pressure closing position. Your success will come from building trust, asking thoughtful questions, communicating clearly, and maintaining consistent follow-up. Some clients may be ready to move forward immediately, while others may need to be nurtured for several months or longer. You will make sure every promising opportunity remains organized and receives the right attention at the right time.

Key Responsibilities

• Answer and respond to incoming calls, web forms, texts, emails, and CRM inquiries.
• Create a welcoming and professional first impression for prospective clients.
• Ask qualifying questions regarding project type, property, timeline, goals, and readiness.
• Enter qualified leads into Buildertrend and maintain complete, accurate records.
• Schedule discovery calls, consultations, site visits, and design meetings for leadership.
• Assign and complete follow-up activities based on each prospect's timeline and level of interest.
• Maintain monthly, quarterly, or longer-term contact with leads who are not yet ready to build.
• Send appointment confirmations and reminders.
• Prepare leadership with clear notes before scheduled consultations.
• Conduct basic property and project research before appointments.
• Track lead sources, appointment activity, and movement through the sales pipeline.
• Support agreement distribution, document collection, and digital file organization.
• Assist with educational event registration and follow-up for prospective ADU clients.
• Keep sales, marketing, and client information aligned across shared trackers and documents.
• Recommend practical ways to improve follow-up systems and lead-management workflows.

Qualifications

• Strong, clear, and easily understood spoken English.
• Excellent written English and professional message-writing skills.
• Experience in appointment setting, customer service, inside sales, lead coordination, or virtual assistance.
• Friendly and relationship-focused, with the confidence to speak with a wide range of homeowners.
• Highly organized and capable of managing many conversations and follow-up dates simultaneously.
• Comfortable making and receiving phone calls throughout the workday.
• Persistent without being aggressive or overly sales-focused.
• Reliable, responsible, and able to work independently.
• Proficient with digital calendars, email, cloud documents, and CRM systems.
• Comfortable using AI productivity tools to improve efficiency and organization.
• Available during Pacific Time business hours.
• Buildertrend, construction, home-building, or remodeling experience is a plus.

Pay and Benefits

• Full-time availability (approximately 40 hours per week). Independent Contractor (1099). This is a long-term contract opportunity. 
• Pay: $9.00-$12.00 USD per hour, depending on experience and qualifications.
• Eligibility for discretionary performance bonuses based on appointment quality, follow-up performance, and business needs. 
• Company-provided iPhone or similar work tool may be offered after the initial 90-day period
• Direct collaboration with company leadership.
• Training and exposure to custom home construction, remodeling, and accessory dwelling unit (ADU) projects. 
• Opportunity to take on additional responsibilities in marketing, social media, and paid advertising as you grow with the business.

Why Stone Creek?

Stone Creek offers the opportunity to do meaningful work with a team that believes relationships should always come first. You will help families navigate an important decision while protecting leadership's time and keeping the company's pipeline healthy. The role is designed for someone who wants more than a temporary remote position; it is an opportunity to learn the business, take ownership, and grow alongside a company committed to integrity, resilience, and developing future leaders.

Stone Creek Building & Development is an equal opportunity company. We welcome qualified applicants of all backgrounds and make employment decisions based on qualifications, merit, and business needs.